Elevated Escape

Guests & Occupancy

• Approved Guests: Property may only be used as a personal vacation residence by approved guests listed on the reservation.
• Maximum Occupancy: Occupancy may not exceed the limit stated in the reservation agreement. Unauthorized guests are subject to a $250 per person, per night fee and may result in eviction without refund.
• Guest Responsibility: Primary guest is responsible for all visitors, damages, fines, excessive cleaning, and violations caused by anyone accessing the property during the stay.
• Commercial Use: Commercial activities, unlawful use, nuisance behavior, or violations of HOA/community rules are prohibited and may result in eviction without refund.
• Reservation Approval: All reservations are subject to owner and management approval.

Events & Noise

• Events & Parties: Weddings, receptions, parties, and large gatherings are not permitted. Violations may result in immediate eviction and forfeiture of rental payments.
• Quiet Hours: Loud noise, music, and disruptive vehicle noise are prohibited between 10:00 PM and 7:00 AM per local ordinances and HOA regulations. Guests may incur fines, eviction, and forfeiture of rental payments for violations.

Prohibited Activities

• Pets: Pets are not allowed unless pre-approved in writing through a signed pet addendum. Unauthorized pets incur a $2,000 fee plus additional cleaning costs and may result in eviction without refund. Service animals permitted by law require advance written accommodation requests.
• Smoking/Vaping: Smoking is prohibited on the premises. Guests are responsible for all smoke-related damages, remediation costs, and potential canceled booking losses caused by smoke odors. Violations may result in eviction without refund.
• Illegal Substances: Illegal drugs, unlawful activity, and underage alcohol possession are prohibited and may result in eviction without refund.
• Fireworks: Fireworks are prohibited. Guests are responsible for all resulting damages or liabilities.

Equipment & Amenities

• HVAC Rules _(if equipped)_: Air conditioning may not be set below 72°F, heat may not exceed 78°F, fan settings must remain on “Auto,” and doors/windows must stay closed while HVAC is operating. No refunds are provided for HVAC malfunctions.
• Pool & Spa _(if equipped)_: Pools and spas may not be fenced or secured. Use is at guest’s own risk. Guests are responsible for damages caused by misuse or negligence.
• TV/Internet Services: TV, cable, satellite, and internet services are provided as a convenience only. No refunds are provided for outages, speed issues, content limitations, or service interruptions.
• Maintenance Reporting: Guests must promptly report maintenance issues, malfunctions, or damages. Failure to report issues may result in liability for resulting damages or repairs.
• Parking: Street parking is prohibited. Vehicles violating city or HOA parking regulations may be ticketed or towed at guest expense.
• Entry Access: Management may enter the property for repairs, maintenance, emergencies, inspections, or authorized showings with reasonable notice when applicable.
• Amenities Supplies: Starter supplies are provided, but guests are responsible for purchasing additional consumables needed during the stay.
• No Refunds for Malfunctions: System failures, appliance issues, utility interruptions, or equipment malfunctions do not qualify for refunds.

Checkout & Care

• Cleaning: Cleaning fees are mandatory and non-refundable. Excessive cleaning beyond standard turnover cleaning will result in additional charges.
• Property Care: Guests must keep the property clean and sanitary and properly operate all furnishings, appliances, and fixtures.
• Damage Responsibility: Guests are responsible for damage beyond normal wear and tear, including unreported damages discovered after checkout.
• Keys & Departure: At checkout, guests must return all keys/openers, remove all belongings, vacate parking/storage areas, and leave the property in substantially the same condition as arrival.
• Lost Items: Management is not responsible for lost or stolen items. Returned items incur shipping costs plus a $25 handling fee. Unclaimed items after 30 days may be donated or discarded.
• Shipping Packages: Packages shipped to management incur a $10 per package fee. Returned packages after departure incur shipping charges plus a $25 handling fee.

Liability & Disclaimers

• Reservations are non-refundable unless a cancellation waiver was properly purchased and exercised according to policy terms.
• Not liable for weather, natural disasters, wildfire smoke, road closures, pandemics, construction, utility interruptions, travel restrictions, or other events beyond its control.
• Nearby construction may occur and is outside management’s control. No refunds or compensation will be provided for related disturbances.
• If the property becomes unavailable due to circumstances affecting habitability, management may offer a comparable property or issue a refund of payments made.
• Not liable for failures involving utilities, plumbing, HVAC, appliances, pools, spas, internet, or other systems.
• Guests assume responsibility for personal belongings, vehicles, injuries, and risks associated with use of the property and amenities, including pools and spas (if equipped).
• Insurance Recommendation: Guests are encouraged to obtain travel and personal property insurance coverage.
• Damage Waiver & Credit Card Authorization: Guests authorize charges to the card on file for damages, excessive cleaning, fines, missing items, unauthorized guests, or rule violations