Chatham Gem

Guests & Occupancy

• Primary Guest must be 25+ and present for the entire stay; violations may result in cancellation or eviction without refund
• Limited to stated sleeping capacity; over-occupancy may result in eviction without refund
• Primary Guest is responsible for all damages, charges, and rule compliance; credit card on file may be charged
• Use is limited to vacation/recreational purposes only
• Motor homes, campers, and tents are not permitted (violation may result in termination without refund)

Events & Noise

• Events: Weddings, parties, reunions, or large gatherings are not permitted
• Noise compliance: Must follow all local noise and occupancy ordinances

Prohibited Activities

• Pets: Not allowed unless pre-approved with signed addendum; non-refundable fees apply; violations may result in eviction, loss of deposit, and additional charges
• Smoking: Strictly prohibited; Guest responsible for any odor or damage-related charges
• Fire hazards: No campfires, fireworks, or open flames unless explicitly allowed
• Illegal/unauthorized use: Subletting and unapproved use are prohibited
• Unapproved modifications: Installing equipment (e.g., window A/C) or altering the space is not allowed; damage/repair costs apply

Equipment & Amenities

• HVAC & utilities: Doors/windows must remain closed when A/C is in use to prevent damage; misuse may result in repair charges
• Appliances & systems: Operation is not guaranteed; no refunds for malfunctions (includes A/C, internet, appliances, power outages, etc.)
• Internet/phone/TV _(if equipped)_: Long-distance calls and paid media are charged to Guest
• Provided items: Guests may need to bring linens, towels, and supplies unless otherwise stated; rentals may be available for a fee
• Equipment reporting: Damage must be reported within 24 hours; unreported or excess damage beyond coverage (up to $1,000 or $300 for shorter stays) is chargeable
• Locked areas: Restricted areas are off-limits; unauthorized access may result in charges
• Maintenance access: Authorized personnel may enter for inspection, repairs, or showings with notice where required

Checkout & Care

• Cleaning expectations: Must leave in clean, habitable condition; excess cleaning fees apply
• Damage reporting: Report cleanliness or maintenance issues within 24 hours of check-in
• Furniture & care: Return furniture to original placement; moving damage or misplacement may incur fees
• Trash: Must be properly disposed of per instructions; excess trash removal may incur charges
• Checkout compliance: Late checkout may incur fees up to $100 per 30 minutes
• Keys: Lost keys incur a $60 replacement fee

Liability & Disclaimers

• Not responsible for lost items; return shipping costs apply; unclaimed items may be discarded after 30 days
• Not liable for injury, illness, or damage occurring during the stay
• No refunds for non-essential failures (appliances, utilities, internet, etc.)
• No liability for weather, pests, allergens, or natural conditions
• Natural disasters: If uninhabitable, limited to a pro-rated refund of rent paid only
• No refunds or relocation for nearby construction disturbances
• Rented as-is; no refunds if expectations are not met
• Furnishings and features may change without notice; not guaranteed
• Errors or omissions in descriptions are not guaranteed
• Rates & availability: Subject to change without notice